Senior Support Engineer (Video)

Deviqon Labs is looking for an experienced, technical individual to join the Support Team in Cluj-Napoca. As a member of this team you will be responsible for the delivery (on-site or remote) of technical support to our client’s global portfolio of customers (telecom and enterprise).


Job description

During service delivery you will act as a link between customers' needs and our client’s internal departments. This will prompt you to work with the Product team, project managers and even with the R&D team, in a young and competitive environment that will enrich your experience and broaden your perspective.


Responsibilities

  • Coordination and follow-up with customers, external partners and our customer’s R&D teams
  • Logging and maintaining chronological detail throughout a service ticket lifecycle
  • Documentation writing (technical architecture, specifications, guidelines)
  • Training of customer’s operational staff
  • Support and follow-up of issues after production launch
  • Responding appropriately to more complex problems through escalation
  • Working in accordance with company policies, procedures and practices
  • Business traveling


Mandatory skills and qualifications

  • Bachelor’s degree in electronical engineering, computer science or related field, or equivalent work experience
  • Previous experience providing technical support
  • Working experience in linux environment
  • Fluent in both written and spoken English
  • Basic knowledge and working experience with integrated circuits (e.g. FPGA)
  • Encoding and decoding video knowledge
  • GStreamer/FFmpeg working experience
  • More than 5 years of professional experience in a similar context


Optional skills

  • Programming experience (scripting and C++) would be nice to have
  • Fluent French represents an advantage 


Benefits

  • Competitive salary
  • Medical insurance
  • Comprehensive training (Linux, streaming & other attractive technologies)
  • Opportunity to work in the exciting and challenging industry of video
  • International working experience

Apply Now

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